Refund policy

RETURN, EXCHANGE & DISPUTE POLICY
Effective Date: January 27, 2026

This Return, Exchange & Dispute Policy (“Policy”) applies to all purchases made through G Globe(“Company,” “we,” “us,” or “our”), including purchases made on Galit-levi.com, via Shopify checkout, Shop Pay, credit cards, Venmo, PayPal, or any third-party payment provider.

By completing a purchase, the customer (“Customer”) confirms that they have read, understood, and agreed to this Policy prior to checkout. Acceptance of delivery constitutes full, unconditional acceptance of these terms.

ALL SALES ARE FINAL

Due to the exclusive, luxury, artistic, bridal, couture, vintage, and hygiene-sensitive nature of our merchandise, ALL SALES ARE FINAL.

No refunds are issued under any circumstances whatsoever, including, without limitation, claims relating to dissatisfaction, fit, sizing, damaged or defective merchandise, preference, artistic interpretation, delivery delays, or failure to review this Policy, to the fullest extent permitted by law.

No return, exchange, or store credit is permitted unless expressly approved in writing by G Globe, at its sole discretion.

FINAL SALE – STRICTLY NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS

The following categories are strictly final sale and are not eligible for return, refund, exchange, or store credit, without exception:

• Bridal gowns and bridal dresses
• Haute couture pieces
• Art paintings and sketches
• Ready-to-wear collections
• Special art collections
• Wearable art collections
• Swimwear and bathing suits
• Earrings
• Ready-to-wear vintage and vintage items
• Custom, special, made-to-order, or personalized items
• Items purchased during sales, promotions, private sales, Sample Sale, or VIP access
• Any item marked “Final Sale” or “Sale”

These items are final sale regardless of condition, fit, delivery timing, or customer preference.

BEACHWEAR / RESORT WEAR (NON-SWIMWEAR)

Bathing suits and swimwear are strictly final sale and not eligible for return, refund, exchange, or store credit.

Beachwear or resort wear items that are not swimwear are also final sale.

At the sole and absolute discretion of G Globe, certain beachwear or resort wear items may be approved for exchange or store credit only.
Refunds will not be issued under any circumstances.

Approval is not guaranteed.

COMPANY DISCRETION – EXCHANGE OR STORE CREDIT ONLY

Any exchange or store credit is granted solely at the discretion of G Globe and is not guaranteed.

If approved, all of the following conditions apply:

• Exchange or store credit only — no refunds, under any circumstances
• A mandatory $250 restocking fee applies to all approved exchanges, without exception
• Requests must be submitted and approved within the return window stated below

G Globe reserves the unrestricted right to approve or deny any request for any reason, including condition, availability, or prior customer activity.

RETURN WINDOW (IF AND ONLY IF APPROVED)

If an exchange or store credit is approved in writing, the item must be received by G Globe within two (2) calendar days of the delivery date.

Items received outside this window will be automatically rejected, with no exceptions.

Shipping costs, duties, taxes, and return postage are non-refundable, and the Customer is solely responsible for all return shipping costs and risks.

JEWELRY POLICY

•Earrings and all custom or made-to-order jewelry are strictly non-returnable and non-exchangeable.
•Non-earring jewelry (including necklaces, bracelets, and rings that are not custom or special orders) may be eligible for exchange only, subject to prior written approval

If approved, all of the following apply:

• A mandatory $250 restocking fee
• Jewelry must be unworn, unused, and unaltered
• Jewelry must be returned in original packaging
• All tags, security seals, and proof of purchase must be included

No refunds will be issued for jewelry under any circumstances.

QUALITY CONTROL & CONDITION REQUIREMENTS

All approved exchanges are subject to a strict quality-control inspection.

Items must be returned:

• Unworn, unused, and unaltered
• Free of stains, odors, makeup, perfume, or damage
• In original packaging with all tags, garment bags, and accessories

Items that fail inspection will be rejected and returned at the Customer’s expense.
Rejected items are not eligible for reconsideration.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

All orders must be inspected immediately upon delivery.

Any claim regarding a damaged, defective, or incorrect item must be submitted to **G Globe in writing within twenty-four (24) hours of delivery, together with clear photographic evidence.

If, and only if, G Globe determines in its sole discretion that a claim is valid, the exclusive and sole remedy available to the Customer shall be store credit or exchange only, at G Globe’s discretion.

Refunds will not be issued under any circumstances, including for damaged, defective, or incorrect items, to the fullest extent permitted by law.

Failure to notify G Globe within the required timeframe, or failure to comply with these requirements, constitutes acceptance of the merchandise as delivered and irrevocably waives any claim.

RETURN AUTHORIZATION REQUIRED

No item may be returned or exchanged without prior written authorization from G Globe.

Unauthorized or unapproved returns will be refused or returned at the Customer’s expense, without exception.

STORE CREDIT TERMS

If store credit is issued:

• Store credit is non-refundable and non-transferable
• Store credit cannot be redeemed for cash
• Store credit is valid for twelve (12) months from the date of issuance

Expired store credits will not be reinstated for any reason.

EXCHANGES

Approved exchanges are subject to availability and are limited to one exchange per order.

Replacement items will be shipped only after the original item has been received and approved by G Globe’s quality-control team.

SHIPPING & LIABILITY DISCLAIMER

G Globe does not assume responsibility for lost, stolen, delayed, or mishandled return or exchange shipments.

All shipping risks remain solely with the Customer.

SETS, SUITES & COLLECTIONS

Items purchased as part of a set, suite, or collection must be exchanged in full.

Partial exchanges, partial credits, or partial returns are not permitted under any circumstances.

DISPUTES, CHARGEBACKS & PAYMENT REVERSALS

By completing a purchase, the Customer agrees not to initiate any chargeback, dispute, or payment reversal, including through credit card providers, Venmo, PayPal, Shopify Payments, banks, or third-party processors, for any reason related to dissatisfaction, fit, style, artistic interpretation, preference, delivery delays, or failure to review this Policy.

Any dispute initiated in violation of this Policy constitutes a material breach of contract, to the fullest extent permitted by law.

CHARGEBACK DEFENSE & RECOVERY

In the event of a chargeback or payment dispute, G Globe reserves the right to:

• Contest the dispute with supporting documentation
• Submit proof of delivery, policy acceptance, and transaction records
• Recover the transaction amount, chargeback fees, processing costs, and administrative expenses
• Restrict or permanently ban the Customer from future purchases

PAYMENT PROCESSOR NOTICE

G Globe uses Shopify and third-party payment processors.

Any fraud protection or dispute coverage offered by these platforms is conditional, limited, and does not override this Policy.

RIGHT TO REFUSE SERVICE

G Globe reserves the right to refuse service, deny exchanges or store credit, cancel orders, or limit future purchases at its sole discretion.

GOVERNING LAW

This Policy shall be governed by and construed in accordance with applicable laws, to the fullest extent permitted by law.

CONTACT

All inquiries must be submitted in writing to:
[email protected]